Instructions for cancellation & Cancellation form
Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed activities:
A. Cancellation policy
Individually manufactured products are excluded from revocation!
You have the right to withdraw from this contract within fourteen days without the need to state any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right, you have to (Matsch mit Sahne UG (limited liability), Amalienstraße 41, 76133 Karlsruhe, Germany, Tel .: +49 721 47061087, E-Mail: service @matschmitsahne.de) by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.
They bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section “Instructions on the right of withdrawal for consumers”.
Before returning, customers are asked to report the return to the seller (E-mail: service @matschmitsahne.de) to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
Customers are asked to return the goods to the seller as a prepaid package (insured, in the original packaging) and to keep the delivery receipt. The customer bears the postage costs for the return shipment himself.
Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, another suitable packaging should be used in order to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.
Returns and taking back only unworn and unwashed items
The customer is obliged to check the received order / goods for correctness and completeness immediately and especially before using, wearing and washing. Later notifications of defects can otherwise no longer be accepted and completely exclude the customer's right to return the goods.
B. Cancellation form
If you want to revoke the contract, please fill out this form and send it back.
Matsch mit Sahne UG (limited liability)
Email: service @matschmitsahne. De
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
Ordered on (*) ____________ / received on (*) __________________
Name of consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only in the case of a communication on paper)
(*) Delete as appropriate